Travel Money Support Centre

Popular FAQs

What are your delivery options?

You can place an order up to 10 working days before you would like to collect it or have it delivered.

Standard delivery works as follows:

If I order my travel money…

When will I receive it?

When can I collect it?

Before 3pm Monday to Thursday

Next working day by 4pm

Next working day after 1pm

After 3pm Monday to Thursday

Second working day by 4pm

Second working day after 1pm

Before 3pm Friday

Saturday by 9am or Monday by 4pm

Monday after 1pm

After 3pm Friday and anytime Saturday or Sunday

Tuesday by 4pm

Tuesday after 1pm

  • *Days quoted are dependent on the day being a working day. If one of these days is a public holiday, then additional day(s) will be added accordingly. For orders placed after 3pm on Thursday up until 3pm on Friday, there is a possibility that Royal Mail may deliver your order on the Saturday, however this is not guaranteed. If you choose Monday delivery, please note that Royal Mail may deliver your order on Saturday. Saturday delivery is a premium delivery service and can be selected as a preferred option at checkout.

We also offer several premium home delivery options, which can be selected when you get to the checkout:

  • Delivery by 9am the next working day for £14.99. You must order your currency before 3pm to get your order the next working day.
  • Delivery by 9am on Saturday for an extra 99p.
Will you buy back my unused foreign currency?

Yes. You can either visit one of our branches, or you can use our direct buy back service where you post your bank notes to us and we exchange the GBP amount directly to your bank account. 

Who should I contact to give feedback about my experience?

Please call our Travel Money Support Team on 0330 678 1785* (Relay UK: 18001 0330 678 1765).
*This number may be included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.

Why can't your ordering system verify me?

For your safety and security, we use a third-party system to verify the identity of all our customers. If our system is unable to verify your identity this could be for a variety of reasons, for example:

 You may have inputted your personal information incorrectly

  • The address you inputted is not your home address
  • You have not been living at your current address very long
  • You are not on the electoral roll at the address you provided

If you are having issues with the verification process, please contact our Travel Money Support Centre who will be able to help you resolve this.

Still have a question?

Contact us