We accept Debit or Credit Cards when paying online or over the phone.
The maximum amount you can order online is £2,500 worth of currency.
We may still be able to get hold of the currency you require, please email our customer services team at [email protected] who will answer your queries during normal office opening hours.
Use our branch locator and search by city, town or post code to find your nearest eurochange branch.
Orders of £500 and over receive free Home Delivery.
We would recommend that you arrange to purchase your currency using our Click & Collect service, or call our Customer Service Team to place your order over the phone to collect.
No - for home delivery the order can only be delivered to the address where the payment card is registered.
No, for online or phone orders a valid email address is required as an email confirmation is sent for your order.
Yes - this is one of the security checks that we perform in branch so that our staff can ensure that the correct person is collecting the order, or as part of our online security checks.
When paying online or by phone we accept Debit and Credit Cards.
No - payment must be made by the person who is ordering the currency. If the order is a Click & Collect order the name on the order must match the name on the card and I.D. when you collect.
We use '3D Secure' and 'Verified by Visa' payment verification to enable you the best level of protection for your card payments. It is possible that your card issuer may refuse a payment if you are unable to provide the relevant passwords. If your payment has been declined then please contact us and you may be able to pay over the phone.
You can take your order reference number with you and inform the cashier that you couldn't print you confirmation, or show the cashier your confirmation on your mobile phone.
Our Click & Collect service enables you to collect your order just 60 seconds after your order is accepted and confirmed - the quickest in the industry. This is subject to payment clearance, stock availability and branch opening hours.
To collect your Click & Collect order you will be required to produce the Debit or Credit Card that you used to make your payment, your email order confirmation and one of the following forms of identification:
This is so that our staff in branch can ensure that the correct person is collecting their order.
Your order will be delivered fully insured by Royal Mail Special Delivery. Orders placed before 2.30pm will be delivered by 1pm on the next working day. Orders placed before 1pm on Friday may be delivered on Saturday. Please ensure that you are able to sign for receipt of your currency on your anticipated delivery date.
Yes - please visit www.royalmail.com/track-your-item and enter the tracking number on your email confirmation.